Supportbee

Supportbee

SupportBee is a web-based email support tool that helps businesses organize their customer support emails efficiently.

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Install MCP Server

Paste and run this command in your terminal to set up Cursor with MCP

npx @composio/cli add cursor --app supportbeenpx @composio/cli add cursor --app supportbeenpx @composio/cli add cursor --app supportbeenpx @composio/cli add cursor --app supportbee

After running the command, restart Cursor to start using the MCP Server.

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Available Tools

Archive Supportbee Ticket

Tool to archive a supportbee ticket by its id. use when you want to move resolved tickets to the archive.

Assign Ticket To Team

Tool to assign a ticket to a team. use after confirming ticket and team ids are valid.

Create Rule

Tool to create a new routing or automation rule in supportbee. use after defining rule conditions and actions.

Create Snippet

Tool to create a reusable snippet for ticket responses. use when you need to store and reuse response templates.

Create Supportbee Ticket

Tool to create a new support ticket. use when you need to open a ticket with subject, requester email, and content.

Create Ticket Reply

Tool to post a reply to a ticket. use after retrieving ticket details to respond to customers.

Create Supportbee User

Tool to create a new user in supportbee. use when you need to provision an agent or admin via api.

Delete Snippet

Tool to delete a snippet by its id. use when you need to permanently remove an unwanted snippet.

Delete Supportbee Ticket

Tool to permanently delete a trashed ticket. use when you need to remove a ticket from trash permanently.

Fetch Emails

Tool to retrieve all forwarding email addresses for the company. use when you need to view or manage forwarding emails.

Fetch Supportbee Labels

Tool to retrieve all custom labels. use when you need to list labels for ticket categorization.

Fetch Snippets

Tool to fetch all saved snippets. use when you need to list available snippets for the company.

Fetch Supportbee Team By Id

Tool to fetch a supportbee team by its id. use when you need to retrieve details of a specific team after confirming its id is valid.

Fetch Supportbee Teams

Tool to retrieve all teams in the company. use when you need to list teams for organizing tickets by team.

Get Avg First Response Time Report

Tool to retrieve average first response time data points. use when analyzing first-response performance metrics within a given period.

Get Replies Count Report

Tool to get replies count data points over time. use when analyzing agent reply performance over a date range.

Get Tickets Count Report

Tool to get ticket count data points over time. use when you need the total number of tickets for a given date range.

List Ticket Comments

Tool to list all comments for a ticket. use after confirming the ticket id to retrieve its conversation history.

List Ticket Replies

Tool to list all replies for a specific ticket. use after confirming the ticket id is valid.

List Tickets

Tool to list tickets. use when you need a paginated view of tickets with optional filters.

20 actions available